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The Harris Poll’s Chief Strategy Officer Shared with AdAge a “Best Practice” She No Longer Believes In
AdAge met with industry executives who are speaking at the 2026 AdAge NextGen Marketing Summit to share their thoughts on “One best practice they followed two years ago that they no longer believe in – and what made it stop working?” Libby contributed on how “trend-chasing isn’t cultural fluency anymore” and talked about how the industry's obsession with making things hyper-seamless and desire to eliminate friction is the opposite of consumers' current desires. The Harris Poll’s research shows 2026 is the year of Peak Human; we’re tired of the AI slop and synthetic relationships, people want to see the imperfections and feel the friction that we’ve tried to eliminate.